Terms of Service

TERMS AND CONDITIONS FOR PRODUCT PURCHASES AND RETURNS

  1. Return Policy

    • Returns are not accepted after 21 days from the date of purchase.

    • A 25% restocking fee applies to returned Hardwood, Laminate, Engineered, Luxury Vinyl Plank, and Vinyl Tile products. No exceptions.

    • Opened boxes are not eligible for return. If the material is unacceptable, contact us immediately and DO NOT INSTALL THE FLOOR. Once the material is installed (nailed, glued, or otherwise secured), it is deemed accepted by the installer/owner. The manufacturer does not accept returns for opened or installed materials.

  2. Non-Returnable Items

    • Clearance items, custom orders, special orders, and ordered carpet cannot be returned or canceled.

    • Products shipped from the U.S. (e.g., Mohawk, Shaw, and COREtec products) require a minimum return of 300 sq. ft., and the customer is responsible for return shipping costs.

    • Next Floor products are subject to a 25% restocking fee or a minimum charge of $150.00 if authorized for return.

    • Marble, ceramic, porcelain, glass, and granite tiles are non-returnable.

    • All accessories (e.g., T-molding, Reducers, Stair Nosing, Baseboard, Shoe Molding, Quarter Rounds, Stair Boards, Stair Treads, Custom Made Vent Covers) are final sale. No returns or exchanges.

  3. Warranty Information

    • Product warranties are honored by the flooring brand/manufacturer, not by Advanced Flooring. Advanced Flooring will assist in facilitating warranty claims but is not responsible for the outcome.

    • Manufacturer warranties do not cover damage caused by acts of God, abuse, misuse, neglect, normal wear and tear, water damage/leaks, humidity/moisture issues, expansion/contraction, or subfloor problems.

    • Customers must maintain a relative humidity level of 35%–55% to minimize product expansion/contraction. Failure to maintain this range voids the warranty.

  4. Product Acclimatization

    • A 3-day acclimatization period is recommended for hardwood products prior to installation. Customers are responsible for ensuring proper temperature and humidity levels during acclimatization.

  5. Payment Terms

    • The full balance for products must be paid prior to pick-up, delivery, or installation.

FLOORING INSTALLATION AGREEMENT

Thank you for choosing Advanced Flooring. We are committed to providing excellent service and quality workmanship. By proceeding with your installation, you agree to the following terms:

1. Payment and Scheduling

  • The cost of materials must be paid in full prior to ordering.

  • Half of the installation cost must be paid before the installation date, or credit card information must be provided for automatic billing.

  • A lost day charge of $249 applies if installation is canceled or rescheduled with less than four (4) business days’ notice.

2. Installation Warranty

  • Advanced Flooring warranties workmanship for one (1) year post-installation for Hardwood, Vinyl, Laminate, Carpet, and Tile floors. Defects due to faulty workmanship will be corrected free of charge.

  • Product defects are covered by the manufacturer’s warranty.

  • This warranty does not cover damage caused by abuse, neglect, improper use, cleaning agents, water damage, humidity issues, or failure to maintain proper conditions.

  • Natural variations in materials (e.g., hardwood, ceramic tile, marble) are not considered defects.

3. Furniture and Fixtures

  • A furniture moving charge applies if furniture is present in the installation area. Customers are encouraged to move smaller items (e.g., chairs, lamps) to reduce costs.

  • We do not move unwieldy or dangerous items (e.g., fish tanks, pool tables, pianos, waterbeds).

  • Items fixed to floors, walls, or ceilings will not be moved.

  • All items are moved at the customer’s risk.

4. Pets and Safety

  • Pets must be kept in a separate room during installation for their safety and to ensure a smooth process.

5. Electronics, Plumbing, and Electrical Fixtures

  • Installers do not disconnect or reconnect electronic equipment, hardwired appliances, gas stoves, toilets, or plumbing fixtures. Customers must hire licensed professionals for such tasks.

6. Adult Presence

  • An adult (18+) must be present during installation. If unavailable, the customer must provide cell phone access for communication. Advanced Flooring reserves the right to make reasonable decisions if the customer cannot be reached, which may result in additional charges.

7. Subfloor and Existing Floor Removal

  • Removal and disposal of existing flooring are not included unless specified in the Sales Order.

  • Asbestos-containing flooring must be tested and removed by a licensed professional.

  • Additional charges may apply for unforeseen circumstances (e.g., aggressive glue, subfloor damage).

8. Additional Charges

  • Unforeseen circumstances (e.g., subfloor leveling) may result in additional charges. Customers will be notified and may choose to pay or perform the work themselves.

9. Natural Product Variations

  • Natural materials (e.g., hardwood, ceramic tile, marble) have inherent variations in color, texture, and appearance. These variations are not defects and are not eligible for refund or replacement.

10. Defective Flooring

  • If defective materials are identified, Advanced Flooring will prioritize replacement. No monetary compensation is provided for lost wages, alternate accommodations, or other contingencies.

11. Job Completion and Payment

  • Installers will clean up and remove trash, excluding larger pieces of carpet, vinyl, or tile that customers may wish to keep.

  • Payment is due immediately upon job completion. Unpaid balances may be secured by a mechanic’s lien.

  • Balances overdue by more than 7 days will be charged to the customer’s credit card or processed via electronic check.

12. Miscellaneous Terms

  • Indemnification: Liability for damages caused by negligence is limited to the policy limits of Advanced Flooring’s liability insurance.

  • Collection Costs: Customers agree to pay all collection costs, including attorney’s fees and court costs, plus 1.5% monthly interest on unpaid balances.

  • Limitation of Damages: Advanced Flooring is not liable for delays or interruptions caused by acts of God, natural disasters, strikes, or other uncontrollable events.

  • Limitation of Action: Lawsuits (excluding overdue balance claims) must be filed within one (1) year of installation completion.

CONTACT INFORMATION

Advanced Flooring
283 Northfield Dr E #11A
Waterloo, ON N2J 4G8
Phone: 519 279 8456
Email: sales@advancedflooring.net
Website: www.advancedflooring.net